Privacy Policy

Privacy Policy – Imperfique Perfumes

At Imperfique Perfumes, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you interact with us on Instagram, WhatsApp, or any other communication channel we use to serve you.

1. Information We Collect
We collect the following personal information when you place an order or make an inquiry:
  • Full Name
  • Mobile Number
  • Shipping Address
  • Email Address (if provided)
  • Payment details (processed securely through UPI, Paytm, Razorpay, or similar third-party gateways — we do not store card or account information)
  • Order preferences and product selection
2. How We Use Your Information
We use your information strictly for the following purposes:
  • To confirm and fulfill orders
  • To communicate updates regarding your order
  • To provide customer service and respond to inquiries
  • To send promotional offers or new product updates (only if you opt in)
3. Information Sharing
  • We do not sell, rent, or trade your personal information to third parties.
  • We may share your information only with:
  • Courier and logistics providers (for shipping purposes)
  • Payment gateways (to process payments securely)
  • All third-party service providers are required to handle your data securely and in compliance with applicable laws.
4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss. All communications are handled over secure platforms.

5. Your Rights
You may request:
  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data after order completion (excluding data required for legal and tax records)
  • To exercise these rights, email us at: [ imperfique.perfumes@gmail.com]

📜 Terms of Service – Imperfique Perfumes

These Terms of Service govern your access to and use of products and services offered by Imperfique Perfumes via Instagram, WhatsApp, and any affiliated platforms.

1. Orders & Payments
  • Orders are confirmed only after full payment.
  • We accept payments through UPI, Paytm, Google Pay, PhonePe, bank transfer and cards.
  • You are responsible for providing accurate contact and shipping details. We are not liable for delivery delays caused by incorrect information.
2. Pricing & Availability
  • All prices are listed in INR.
  • Prices may change without prior notice.
  • If a product becomes unavailable after an order is placed, we will offer a refund or exchange.
3. Shipping & Delivery
  • Orders are usually dispatched within 2–4 business days.
  • Delivery time varies based on location (typically 5–7 business days).
  • We will share tracking details where applicable.
  • We are not liable for delays caused by courier partners, weather conditions, or government restrictions.
4. Customer Communication


By placing an order, you agree to be contacted via Instagram DM, WhatsApp, or SMS for updates regarding your order or future offers (with consent).

5. Product Disclaimer


Perfume preferences are subjective. We describe fragrance notes to the best of our ability, but experiences may vary. Please understand that product appearance (e.g., bottle design or label color) may change slightly due to batch variations or improvements.

🔁 Return & Refund Policy – Imperfique Perfumes

We aim to provide you with premium perfumes and a smooth shopping experience. However, due to hygiene and safety reasons, we have a strict no return and no exchange policy once the product is delivered.

1. Returns/Exchanges Not Accepted

We do not accept returns or exchanges for:

  • Fragrance preferences (e.g., not liking the scent)
  • Accidental orders
  • Delayed delivery by courier partners
  • Minor packaging differences
2. Damaged or Incorrect Products
If your order is delivered damaged or incorrect, please contact us within 48 hours of receiving the package, along with:
  • Photos or videos clearly showing the issue
  • Your order ID and name
  • We will assess the case and, if approved, offer:
  • A replacement product
  • Or a full/partial refund

Note: Refunds or replacements are issued only after we verify the damage or error.

3. How to Report an Issue

Please contact us via:

  • Instagram DM: @imperfique.perfumes
  • WhatsApp: 9289939762
  • Email: imperfique.perfumes@gmail.com
  • Our customer service team typically responds within 24–48 hours.

📩 Contact Us
For any questions related to our policies, feel free to reach out via:

  • Email: imperfique.perfumes@gmail.com
  • Instagram: @imperfique.perfumes
  • WhatsApp: 9289937962

We appreciate your trust and support!